Terms & Conditions
These terms apply to the use of peliestatemanagement.com and to the villa care and concierge services of Peli Estate Management (“Peli”, “we”, “us”). Peli Estate Management is in formation and will be established as an Aruban limited liability company (VBA). Registration details will be added once available. Contact: info@peliestatemanagement.com.
1. Use of this website
The information on this website is provided for general orientation. Package descriptions and prices are indicative and do not constitute an offer; the agreement we sign with you is what counts. We take care to keep the site accurate but cannot guarantee it is free of errors or always available.
All text, images, video and design on this site are owned by Peli or used with permission and may not be reproduced without our written consent. The clips in the Peli Care Series are AI-produced illustrations of our way of working; the people shown are not our team.
2. Our services
Peli provides property care, guest and concierge services and the coordination of additional services for privately owned villas on Aruba. Peli does not handle bookings, pricing, guest payments or rental income, and does not act as a real estate broker. Peli may provide villa care and operational services to owners and to rental organizations acting on their behalf. The exact scope of what we do for your villa is set out in your service agreement.
3. Agreement, term and cancellation
- Services start after a signed service agreement and a completed villa intake.
- Packages run monthly and renew automatically.
- Either party may cancel with one month’s written notice, effective at the end of the following calendar month.
- We may end the agreement with immediate effect if invoices remain unpaid after a reminder, or if we are prevented from carrying out our work safely.
4. Prices and payment
- Package fees are stated in US dollars and invoiced monthly in advance. “From” prices depend on the size and situation of the villa; your agreement states the exact fee.
- Additional services are quoted per villa and confirmed with you before any work starts. Costs of third-party contractors and materials are passed on at cost unless agreed otherwise.
- Invoices are due within 14 days. We may adjust package fees once a year with at least two months’ notice.
5. What we ask of you
- Give us the access, keys, codes and information we need to look after the villa, and tell us when anything changes.
- Keep the villa insured (building, contents and liability) and keep utilities and local obligations in good standing.
- Respond to our reports and requests for approval within a reasonable time.
6. How we work
- We carry out our work with the care that may be expected of a professional villa care provider and report to you after every visit.
- Nothing is repaired or ordered without your approval, unless the matter is urgent (for example water damage or a security issue) and you have instructed us in advance to act in such cases. We then inform you as soon as possible.
- Contractors and suppliers are selected with care and coordinated by us; they remain responsible for their own workmanship and warranties.
7. Liability
We are liable only for direct damage caused by an attributable failure on our part, up to the total package fees you paid to us in the six months before the event. We are not liable for indirect or consequential damage, for damage caused by third parties, for normal wear and tear, weather, power or water supply, or for matters beyond our reasonable control. These limitations do not apply in case of intent or gross negligence on our part.
8. Privacy
How we handle your personal data is described in our Privacy Policy.
9. Applicable law and disputes
Dutch law applies to these terms and to our agreements, without prejudice to mandatory provisions of Aruban law that apply to work carried out on Aruba. We will always try to resolve a disagreement in conversation first. If that fails, disputes are submitted to the competent court in the Netherlands.
10. Changes
We may update these terms. Changes apply to existing agreements one month after we have notified you. The date at the top shows the current version.
Peli Estate Management (in formation) · info@peliestatemanagement.com · +31 6 15302181